Thank you for your order. Your business is important to us and to ensure your satisfaction all orders are carefully inspected and packaged. Please see below our policies and procedures, which will guide you in the unlikely event you should have a question or problem with your order.
Carrier who delivers your order assumes all responsibility for all damage or loss during shipping. Therefore, please take the following steps in the unlikely event you should encounter any problems.
To report any shortages or other problems with your order, please contact Customer Service at 1(800)458-6549 or 1(423)803-1618 within 72 hours. Please have your invoice number available to expedite the process.
Totally You offers a a thirty-day (30) return policy from the original invoice date. Ordered product returns are subject to a 15% restocking fee. Returns are only accepted on current merchandise found to be in original unopened and saleable condition. The original shipping and handling charges are not refundable.
PLEASE NOTE: Private Label or Custom orders may not be returned for any reason (unless found to be defective). Orders of this nature were packaged and labeled per your instructions and therefore cannot be resold by Totally You,
If you have any questions, please contact Customer Service at 1(800)458-6549 or 1(423)803-1618 during normal business hours, or you may us the Contact Us link on this site